Refund policy

9. Consumer cancellation and returns

If you are a consumer buying online, you normally have the right to cancel within 14 days after receiving the goods, subject to legal exceptions. You then have a further 14 days to return the goods. Items should be returned complete and, where reasonably possible, in their original condition. You are responsible for return costs unless the item is faulty, not as described, or we agree otherwise. Please see our Delivery & Returns information or contact us before returning an item.

The cancellation right may not apply to made-to-measure, personalised, sealed hygiene-sensitive, or other legally excluded goods once the relevant conditions are met.

10. Faulty or incorrect goods

If goods are faulty, damaged, not as described, or incorrect, contact us promptly with your order details. Consumers have rights under the Consumer Rights Act 2015, including remedies that may include repair, replacement, price reduction or refund depending on the circumstances. These rights are not limited by these terms.

Returns

Contact us before returning an item so we can confirm the correct return address and process. Items should be unused, complete and in resaleable condition unless they are faulty, damaged or incorrect.

For returns or delivery help, email accounts@hultonsmerchant.com or call 0161 706 1874.

Collection address

Hultons Merchant
Unit 4, Taylor Street Industrial Estate
Bury
BL9 6DT